FAQ’s

How do I make a reservation?

Please phone 01803 842066 (9am – 5.30pm 7 days a week). Please remember that we do have customers in and out of the office all day, if we don’t answer straight away, just leave a clear message and we will return your call.

Alternatively please book online at http://www.galmptontouringpark.co.uk.

How can I pay the Deposit?

To secure your booking we take a non-refundable £25 deposit for every week or part week booked for all touring/tenting pitches or a third of the total for your holiday let booking. Full payment for your holiday is due 28 days before your holiday commences.

Payment can be made by credit/debit card by phone (sorry no American Express), or by cheque made payable to ‘Wilson Leisure Limited’.

We recommend you take out holiday insurance. We do not under any circumstances refund your holiday. Deposits by cheque should be posted by the next day.

What happens once you receive my booking?

As soon as we have received and checked your booking and processed your payment, we will send you a confirmation of booking by email. Please check that all the details are correct. We would ask that you pay promptly. If we do not receive your balance 28 days before the holiday commence date, you will lose your booking and deposit. Please note that once you have made a confirmed booking it is not transferable.

How do I pay the final balance?

The final balance is due 28 days before your holiday. You are welcome to pay the final balance by credit/debit card or cheque (see above). If we do not receive your balance 28 days before arrival, we cancel your booking and reserve the right to re let your pitch. Deposits are non-refundable in any circumstances.

How will I find out about the arrival arrangements?

We will send you by email or post, full details with your booking confirmation including the arrival times. (Please check our website for directions.)

Arrivals outside of office hours (9-5.30pm) should call the warden’s phone number on the board outside the office when they arrive. We do not accept any arrivals after 8pm. If you arrive after this time you will have to park on the other side of our barrier and wait until the office opens at 9am to be pitched. In October, arrivals must be by 6:30pm.

What are the arrival and departure times?

You can arrive after 12pm on the day of arrival and must depart by 10am on the day of departure. We would ask that you respect these times. Early arrivals and late departures can be arranged for a small fee subject to availability on that day, unfortunately this is not possible in high season.

Is someone available to deal with any problems we might have during our stay?

Our Reception is open from 9am – 5.30pm for any questions and queries.

Out of office hours, one of our Duty Wardens will be available 24hrs a day for emergencies. Please call the out of hours Wardens Mobile number, which can be found in your information booklet or outside reception. You will also find a list of emergency numbers that you may require.

How easy is access?

Please refer to our Self Catering Accommodation Access Statement

What happens if I have a complaint?

We are here to help you have a good holiday. If you have any problems or complaints come and talk to us, we will always endeavour to put things right so that you enjoy your holiday.

What happens if anything is damaged or broken during our stay?

You are responsible for any breakages or damage that occurs during your stay.

If you find anything on the Park that is broken or not working properly please do let us know, so that we can fix it.

In the Holiday Lets – We would ask you to let us know of anything you find to be missing or broken when you arrive so that no charge is passed onto you. If you or any member of your party breaks or damages anything during your stay we ask that you let us know as soon as possible so that we can determine how best to deal with it. Please don’t wait until your departure to advise us of anything broken or damaged.

What happens if we leave something behind on our departure?

Please check carefully that you have all your belongings with you on departure. If you have left something behind please let us know so that we can return it to you. A minimum flat rate of £10 will be charged for postage.

Are Dogs Allowed?

The surrounding area at Galmpton Touring Park is fantastic for dogs, with many walks directly from the Park and dog-friendly pubs and modes of public transport. We do, however, ask dog owners to read the below carefully & abide by our dog rules so that we can maintain a happy park.

  • We accept well-behaved dogs throughout the season. Dogs are at our own discretion & a maximum of 2 dogs, whatever size, per pitch.
  • We do not accept any dog under the dangerous dog act.
  • Dogs must be kept on a lead at all times in any area of the park.
  • Dogs must only be exercised in the designated Dog Walking Area, please see your park map. Please do not let your dog roam freely and do not exercise them on empty pitches, or anywhere other than the designated area.
  • You must clear up after your dog and use the dog bins provided. Please do not let your dogs foul by other customer’s pitches.
  • Dogs must not be left unattended at any time. Please do not leave dogs in cars, caravans, tents, motorhomes or awnings at any time on their own.
  • Noise must be kept to a minimum at all times, so as not to disturb the peace for other customers. Please do not bring ‘yappy’ dogs to Galmpton Touring Park.
  • Please be considerate and understand that although you love your dog, not everybody on our park will and keep them under control at all times.

What happens if I need to cancel?

We require written notice of any cancellation to be received by us no less than 14 days before your arrival. If we receive this notice, we will refund any monies received for the booking less the deposit and a £5 admin fee. If you need to move your dates, you will incur a £5 admin fee. Movements will incur any tariff increase & are subject to availability and must be moved within the same year.

What’s provided in the Holiday Lets?

Our holiday lets are fully equipped for self-catering holidays.

This means that there will be crockery, cutlery, and cooking facilities. Bed linen is provided and all beds have duvets & 2 pillows per person. Our lets have colour televisions, combination microwaves, 4 ring hobs & fridges with freezer compartments. The cost of electricity/gas is included in the rental price. Electric or oil heaters are provided to use as required.

Will the Holiday Let be clean when we arrive?

All properties are fully cleaned and prepared between lettings and are personally inspected before you arrive.

We do ask that you exercise reasonable standards of cleanliness during your stay and ensure that, for instance, all of the washing-up is done and cleared away and that surfaces are cleaned of obvious debris etc. If the property is not left in a reasonable state we may make an additional service charge to you of £50.