Our Covid Secure Statement



The ‘We’re Good To Go’ industry standard and supporting mark means that we have demonstrated that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place. View our certificate here.


CUSTOMER INFORMATION
We politely ask all holidaymakers and Private Owners to please not travel to the Park if you are feeling unwell or displaying any signs of Covid 19. Please contact reception and we will discuss your options.

IF YOU DEVELOP SYMPTOMS OF COVID-19 WHILE ON THE PARK
Should you or anyone in your party develop any symptoms whilst on site at Galmpton Touring Park, please notify reception by phoning us immediately on 01803 842066 or on the duty warden’s phone number. It is important for the safety of all of our guests & staff, that you and all of your booking party, remain in your accommodation and await further guidance from our team.

YOUR ARRIVAL

  • We are now operating a contactless check in. Our reception will remain closed for the 2020 Season.
  • Before you arrive, we ask that you advise us of your arrival time. This should be between 12pm  – 6pm. We understand holiday traffic & regularly keep an eye on traffic incidents that may affect your travel, but we do require an ETA that we can add to your booking. At this time we are unable to accept late arrivals.
  • One of our wardens will be awaiting your arrival. We ask that you remain in your car for the warden to check your details, lift the barrier and direct you to your pitch. Please bear with us if we are attending to a customer in front of you. If you do not see a warden, please call us on our duty mobile number.
  • We will not be supplying customers with our normal welcome pack, so we ask that you search our website before arrival for all necessary information and welcome pack details.
  • We have replaced our barrier system with a pin code and this will be given to you verbally on arrival.  We will regularly update the pin for security reasons, so please check the board as you pass.
  • Please check your booking details and ensure that all of your extras are on your booking & call us to add them if not, as without them pre-booked we may not be able to accommodate your booking.


ENHANCED CLEANING STANDARDS 
Our cleaning standards have always been exceptionally high & we want to give you the confidence that this will remain so. We have enhanced cleaning frequency of regular touch areas.  This includes the regular cleaning of CDU points, water taps, refuse areas, hand gel stations, dog bins & all touch points. We will also clean each pitch’s electrical and water point after customers leave & again just as you arrive.

We have introduced a new cleaning product which is anti-viral & highly effective against pathogens similar to Coronavirus. This has been recommended to us from our specialist cleaning company.
All our team have been trained in cleanliness & hygiene. We are providing our team with PPE, including gloves (which they have always used) and face-masks. It is not a requirement that they use face-masks, however we hope you do not mind if they choose to do so for yours and their enhanced safety. In the unlikely event that you have any issues regarding cleanliness please call the duty warden phone immediate so it can be resolved.

 


OUR FACILITIES

As per our email, website & social media posts our facility block (showers, toilets & laundry) will be closed for the 2020 season.

THE PLAY AREA
As per Government guidelines our play area is not permitted to be open during the 2020 season.

DAY VISITORS
Day visitors are not permitted to visit Galmpton Touring Park during the 2020 Season.

WHILST ON THE PARK
Whilst you are on the park, we ask that you maintain the 2 metre social distancing requirement at all times. Please make space for each other & be patient at any pinch points. You must observe any new one-way systems that we have put in place, these will be clearly signed.
Social gathering with other families is not permitted whilst on the park.
If you fall ill whilst you are staying with us or develop a new continuous cough or high fever, you and your booking party must make arrangements to return home immediately. You are not permitted to self-isolate on our holiday park. We would also ask you to inform our wardens via the warden’s phone number so that we can commence our emergency Covid protocol. Our emergency contact number is 07923 475940.

CHILDREN
Your children must be accompanied by an adult at all times. This is to ensure that social distancing is maintained on the park & they don’t freely wander into others space.

CDU POINTS
We have three CDU points across the park, these are located on our park map & we ask that you print yourself off a copy before you arrive. Please observe the 2 meter distancing rule marked on the ground and if there are 4 people already queuing, we ask that you return at a later time. We have blocked off pitches around the CDU points to allow for queuing. Please do not queue on the road.

TO BRING WITH YOU 
Please bring your own supply of food, drink & essentials.
We also recommend that you bring hand gloves that should be worn when using any public touch points, such as water points, refuse areas, CDU points etc. Additionally we recommend that you bring your own supply of alcohol hand sanitiser and use it regularly. The use of masks is not a necessity, however we do welcome the use of them.

DRAINAGE SYSTEM
We ask you to remember that Service pitches are suitable for grey waste only. CDU points must be used for all Elsan disposal. If the drainage systems are not treated properly, it will result in the closure of the Park and a health hazard.

OUR LOCAL COMMUNITY
We ask you to please respect our local community, who have mainly lived in their own bubble for the past 12 weeks. We have an extremely well stocked local shop, ‘The Galleon Store’ which sells all the basic essentials as well as fresh fruit and vegetables, a cheese counter, fresh bread, freshly made frozen meals & alcohol along with our village butchers ‘Savills Butchers’ next door. They are happy to supply you with all that you need for your holiday. They will do deliveries with advanced notice or operate a one-in, one-out shopping service. Please adhere to their guidelines whilst shopping.

Many of our local cafes have started doing a take away service & have large outdoor areas to enjoy, please see our website for more details of where you can visit.

We will upload our local walking map, there are countless beautiful walks to enjoy and explore.