COVID-19 Guidance


Updated 24th March 2020 | 10.40 am 

*WE ARE NOW TEMPORARILY CLOSED FOR HOLIDAY BOOKINGS UNTIL MAY 18TH*

LATEST GUIDELINES
The latest Government guidelines clearly state that people must not use their holiday homes at this time, as it is regarded as ‘non-essential travel’.

‘Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.’

For further details click here – www.gov.uk/government/news/covid-19-essential-travel-guidance

Holiday parks are specified within these guidelines and so it is with great sadness that we must close and will remain so until May 1st 2020. We will be reviewing the situation as it evolves & be able to give you more information as and when we receive it.

We must all be responsible and help stop Covid 19 spread. It is for this reason that we have been advised to close the park fully due to the risks posed by Coronavirus. You MUST NOT visit Galmpton Touring Park at all, under any circumstances, until we are advised it is safe for you to do so. This includes visiting your caravan to check on it or do any work on it.

GETTING IN TOUCH
Our phone lines are currently extremely busy. If we are unable to answer, please leave a message and we will return your call as soon as possible. You can of course email us on enquiries@galmptontouringpark.co.uk (Please include your name, postcode, and booking ref).

THANK YOU
On behalf of all us here at Galmpton Touring Park we sincerely thank you again for your patience at this difficult time for us all. 

EXISTING BOOKINGS BETWEEN 27TH MARCH – 17th MAY 2020
Our team are currently contacting all our bookings to rearrange your holiday. We will happily move your booking to another date within the 2020/21 Season. Please advise us of the date that you would like your booking moved to.

BOOKINGS FROM 18TH MAY 2020
Your holiday is very special to you and your enjoyment is equally important to us but, please, do not visit us if you, or any member of your holiday party, are showing signs of illness such as a high temperature, a new continuous cough, flu, respiratory problems or if you have recently returned from a high risk area/been in contact with anyone with Covid -19.
However, should:
1. You, a member of your holiday party or someone living in the same household be diagnosed with Covid-19 (proof needs to be supplied – a GP note or 111 email confirmation. We are unable to confirm your new holiday date until this has been received).
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2. Government action means you can’t arrive for your holiday as booked.
We will cover the value of your holiday as booked by offering you another date during 2020, subject to:
a) You giving us written notice 72 hours ahead of you booked arrival date.
b) That there’s accommodation/a pitch available for the future date(s) you chose.
c) We will endeavour to offer you the same category of accommodation/pitch that you initially booked.
N.B.
If the future holiday date you chose is at a time of lower tariffs, we cannot refund any difference between that and the value of your initial booking.
If the future holiday date you chose is at a time of higher tariffs, we will check out the very best deal for you but will require payment for the difference in tariffs.
This safeguard for you holiday is in addition to our usual Terms and Conditions.
We’re sorry but we regret that we cannot offer to move your holiday if you self-isolate or simply decide to abandon taking your booked holiday as booked.

To review our full booking terms & Conditions, please click here 

Stay well and we all look forward to seeing you again soon.